Check-In…to a IT Service Broker Model
On a recent trip to Silicon Valley, I stayed at a Marriott near the office. Although it was my first time at this particular hotel, I generally knew what to expect; comforts of the room, consistency of friendly staff, pervasive wireless internet access, and a simple bottle of water upon arrival, having stayed at other Marriott properties in the past. I count on this familiarity, this experience, to keep my work/life balance in check while I travel. Many well-traveled IT Pros can relate to this scenario as it plays out many times a day, across multiple industries all over the …