News

Building Your AI Services Practice: Transforming Collaboration in the Age of Intelligence
Building Your AI Services Practice: Transforming Collaboration in the Age of Intelligence
AI is transforming business communication, offering Cisco partners opportunities to enhance collaboration, improve customer experiences, and drive efficiency. Shift from technology providers to transformation enablers with Cisco's AI solutions.
March 13, 2025
Cisco Contact Center Delivering Visibility to Improve the Banking Experience
Cisco Contact Center Delivering Visibility to Improve the Banking Experience
Financial services institutions have learned that world-class customer experience requires a world-class agent experience. The evolution of digital channels and modern cross-channel customer journeys increasingly rely on the contact center. If you don’t know what’s happening, you don’t know what’s happening — and that lack of visibility is a problem.
Sept. 26, 2023
Americas FSI Digital Commentary: 3 Ways to Accelerate Digital Strategy in 2023
Americas FSI Digital Commentary: 3 Ways to Accelerate Digital Strategy in 2023
Here are three ways with the help from Cisco and some of our partners to accelerate your digital strategy in 2023.
Jan. 10, 2023
Customer Journey Solutions Release 12.0 has arrived
Customer Journey Solutions Release 12.0 has arrived
Customer Journey Solutions Release 12.0 enhances on-premises and hosted contact center solutions, including intuitive tools that enable agents to drive quicker resolution closure, creating more meaningful customer interactions.
Feb. 11, 2019
Hybrid Chat for Cisco Journey Solutions
Hybrid Chat for Cisco Journey Solutions
Combining Cisco architectures with Google artificial intelligence to build a hybrid chat solution through open API’s to allow easy customization of the end customer solution.
Dec. 13, 2018
1-800 Contacts uses Apple Business Chat with Cisco to Deliver Customer Care
1-800 Contacts uses Apple Business Chat with Cisco to Deliver Customer Care
To help customers like you and me, 1-800 Contacts has recently started using Apple Business Chat - a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad.
Nov. 13, 2018
Improve Retail Experience with Collaboration Technology
Improve Retail Experience with Collaboration Technology
Retailers have reaped the benefits of analyzing structured data for years. But they’re only now starting to tap into the power of unstructured data, like consumer behavior.
Aug. 13, 2018
5 Reasons Cloud UC and BroadSoft Are Top of Mind
5 Reasons Cloud UC and BroadSoft Are Top of Mind
Five ways the combined strength of the Cisco and BroadSoft calling portfolios is helping you accelerate transitioning to cloud.
July 12, 2018
Six Contact Center Predictions for 2018
Six Contact Center Predictions for 2018
Cisco's contact center business has held number-one market share in North America for four straight quarters. Here are six things we foresee for the customer care industry in 2018.
Dec. 18, 2017
Cisco and BT Research the Digital Consumer
Cisco and BT Research the Digital Consumer
Cisco and BT recently surveyed 5,000 consumers across Europe, Asia-Pacific, and the Americas about their changing expectations for customer service. Review these eight trends against your current contact center capabilities.
Dec. 11, 2017
How Sales Teams Can Transform Customer Relationships
How Sales Teams Can Transform Customer Relationships
Collaboration technology can both improve the way sales teams collaborate internally, as well as evolve customer contact from phone calls to a collaborative experience. When customers are engaged and feel connected, they are more likely to buy into what you’re selling.
Aug. 2, 2017
Enterprise Connect 2017, Day 4: Panels, Quotes, Bunnies, Oh My!
Enterprise Connect 2017, Day 4: Panels, Quotes, Bunnies, Oh My!
Things were a bit quieter at Enterprise Connect today as the event came to a close with a few morning sessions and the final summary panel. The bits and bytes and shiny new hardware and software are great, but as many people repeated this week – it’s about the experience, it’s about the people, it’s about what technology allows us to do that makes the difference.
March 30, 2017