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Insurance Claim Contact Center Collaboration – Digital Customer Experience Then and Now
Insurance Claim Contact Center Collaboration – Digital Customer Experience Then and Now
Take a look into the past and present of insurance claims and discover how AI and omnichannel communication are redefining customer experiences and opening doors for the next-gen workforce.
March 12, 2024
Takeaways from Cisco at InsureTech Connect 2023
Takeaways from Cisco at InsureTech Connect 2023
See what the key themes were at InsureTech Connect's 2023 conference and how Cisco is able to meet the Insurance industry's needs.
Dec. 5, 2023
The Future of CX – 5 things insurance providers must do to keep up
The Future of CX – 5 things insurance providers must do to keep up
The Cisco Financial Services team welcomes imimobile’s Jay Patel – VP & CEO of imimobile as our guest blogger this week. Jay will discuss the importance of customer experience in the insurance industry.
June 14, 2021
Make Collaboration a Key Part of Your Litigation and Claims Handling Strategy
Make Collaboration a Key Part of Your Litigation and Claims Handling Strategy
For those of us who have been in this industry awhile, the Property and Casualty (P&C) insurance market continues to be plagued by inefficiencies in
April 30, 2015
The Connected Life: The Art of the Possible in Insurance
The Connected Life: The Art of the Possible in Insurance
Gathering and Harvesting New Data through “The Connected Life” The Connected Life, the digital life is steadily emerging. Today’s insurance consumers are increasingly tech savvy and want services...
March 31, 2015
Enabling “The Easy” Button for Insurance
Enabling “The Easy” Button for Insurance
Nearly a year ago, I wrote a blog titled, “Mayday for Insurance and Financial Services,” where I detailed how next-generation customer experience
March 25, 2015
Turn Big Data into Insights and Opportunities with Data Virtualization
Turn Big Data into Insights and Opportunities with Data Virtualization
IoE and the Insurance Impact The Internet of Everything (IoE) and its impact on financial services and more specifically, insurance, is at its infancy.
April 30, 2014
The Importance of the Omnichannel in Financial Services
The Importance of the Omnichannel in Financial Services
Technology has and will continue to be a key enabler across every product delivery channel within the financial services sector. You simply need to
April 25, 2013