Webex Connect, Cisco’s enterprise-grade communications platform (CPaaS) solution, engages customers better than ever at the Cisco Store.

Retailers are interested in how striving for sustainability can support profitability and reduced costs, including at the store level.

To keep up with shifting demands, retailers, many of whom operate on outdated staffing technology, can quickly implement new solutions that will not only help retain talent, but also recruit it as well.

Personalization of a shopping experience can drive a 40% larger basket. But, how can retailers better understand their customers, particularly in-store, in order to personalize the experience? Our Cisco solutions make it possible.

Over 50% of asset protection executives state that they plan to invest in LP technology. Being able to identify loss as it happens allows retailers to take action and appropriately respond to it. It allows them to prevent losses and improve inventory accuracy.

Contactless payment, fulfillment and transaction options give consumers safe and convenient ways to shop and receive products while providing retailers new ways to develop brand loyalty, increase share of their customers’ wallets, and reduce costs.

Retail is seeing a resurgence of experiential and in-store shopping experiences and the industry has been forced to make the effort to move to a true “multi-channel” model. Online and offline are now integrated and experiences tap into the capabilities of every channel the retailer offers. Integrating all the possible options into a truly multi-channel experience, that allows the consumer to shop and transact on their terms, gives retailers more opportunities to strengthen customer retention and brand loyalty.

This story illustrates Cisco's use cases and solutions in retail and provides a glimpse into the business needs retailers currently have, the capabilities that Cisco and its partners provide, and the outcomes that can be achieved through digital transformation.

Retail organizations are developing strategies for more sustainable products and operations: reducing environmental impact by building more efficient stores and facilities, using electric vehicles in supply-chain and fulfillment operations, choosing sustainable packaging, and implementing more efficient processes across their operations. By using technology to give better visibility into their operations, retailers can monitor the impact these initiatives have on their sustainability goals. Technology can also help them identify even more ways to reduce energy consumption and provide better service to customers.

Electronic shelf labels (ESLs) allow retail administrators to dynamically control prices of items in their stores, offer deals, and even act as beacons for customers looking for specific items in large stores - eliminating the chance of human error and paving the way for better retail experiences.

#SmallBusinessSaturday is just around the corner, and we take a closer look at the technology small retailers need to accelerate digital transformation and improve customer experiences.

The rise in eCommerce driven by changes in consumer shopping behavior, has meant that retailers have increasingly turned to digital messaging channels to engage with customers.