News

Insurance Claim Contact Center Collaboration – Digital Customer Experience Then and Now
Insurance Claim Contact Center Collaboration – Digital Customer Experience Then and Now
Take a look into the past and present of insurance claims and discover how AI and omnichannel communication are redefining customer experiences and opening doors for the next-gen workforce.
March 12, 2024
Web & Mobile On-prem Solution Maximizes Customer Experience
Web & Mobile On-prem Solution Maximizes Customer Experience
Customer Journey Solutions for communication via websites, chat, and mobile applications on smartphones are increasingly important to reaching business objectives.
Feb. 26, 2019
Hybrid Chat for Cisco Journey Solutions
Hybrid Chat for Cisco Journey Solutions
Combining Cisco architectures with Google artificial intelligence to build a hybrid chat solution through open API’s to allow easy customization of the end customer solution.
Dec. 13, 2018
‘Tis the Season for Retail Digital Transformation
‘Tis the Season for Retail Digital Transformation
Digital transformation is providing new ways for retailers to build customer loyalty and increase basket size.
Dec. 13, 2016
#CiscoChat Recap: Where Shopping Experience Meets the New Digital Customer
#CiscoChat Recap: Where Shopping Experience Meets the New Digital Customer
In my first #CiscoChat I hosted together with Anabelle Pinto, we were joined by Gaurav Pant and Sahir Anand from EKN Research to share their perspective and...
Nov. 18, 2015
Create an All-channel Retail Shopping Experience
Create an All-channel Retail Shopping Experience
I always feel the rush of excitement when it comes to shopping. Whether it’s that something special to enhance my home’s interior. Or my annual vacation
Oct. 28, 2015
Making the Branch Core to Omnichannel, and a Hub for Financial Expertise
Making the Branch Core to Omnichannel, and a Hub for Financial Expertise
I recently returned from a Financial Services Summit event in China, where I discussed trends in an omnichannel delivery strategy with an audience from 30
May 11, 2015
Make Collaboration a Key Part of Your Litigation and Claims Handling Strategy
Make Collaboration a Key Part of Your Litigation and Claims Handling Strategy
For those of us who have been in this industry awhile, the Property and Casualty (P&C) insurance market continues to be plagued by inefficiencies in
April 30, 2015
Enabling “The Easy” Button for Insurance
Enabling “The Easy” Button for Insurance
Nearly a year ago, I wrote a blog titled, “Mayday for Insurance and Financial Services,” where I detailed how next-generation customer experience
March 25, 2015
How U.S. Banks Can Transform Customer Interactions to Increase Profitability
How U.S. Banks Can Transform Customer Interactions to Increase Profitability
You order a movie online and additional suggestions pop up, based on a deep knowledge of your likes and dislikes. You plan a vacation and similar suggestions appear, reflecting your...
Nov. 13, 2014
IT Spending: Top 8 Areas Where Banks Are Spending Their 2014 IT Budget
IT Spending: Top 8 Areas Where Banks Are Spending Their 2014 IT Budget
As we approach the second half of the year, banks are continuing to shift their IT and marketing budgets to focus on improving and differentiating the
June 13, 2014
Understanding Your Customers – Cisco FSI’s Key Takeaways From Retail Banking 2014
Understanding Your Customers – Cisco FSI’s Key Takeaways From Retail Banking 2014
We recently attended Retail Banking 2014 in Orlando, FL, where a wealth of information and best practices were shared, with much of the focus on how the
May 8, 2014