Kelly shares how she was inspired to become a Cisco Intern, and why she chose to stay on full time as an ASR!

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Collaboration technology can both improve the way sales teams collaborate internally, as well as evolve customer contact from phone calls to a collaborative experience. When customers are engaged and feel connected, they are more likely to buy into what you’re selling.

Let me start by clarifying that this has nothing to do with buying or selling on social media. I am not a fan of the phrase "social selling". This

Are you an open minded person sales professional? Most of you reading this will say “Yes, I am open minded” without really thinking through the question.

In my previous Cisco Blog post, I discussed the business models an ISV can deploy in moving to the...

Landing the first deal is just the beginning of the customer journey. Many sales professionals make the mistake of closing and immediately moving on to the next opportunity. But once you’ve got your foot in the door of a new account, why abandon your newly found customer credibility when it can be leveraged to uncover additional business there?

If you’ve had sustained success as a sales person, you can probably look back at your career and pinpoint one or two defining moments that moved you to the next level of credibility with your customers. These moments are different for everyone.

When I started in my sales career many years ago, I didn’t have the luxury of an established client base or a robust CRM package that reminded me who to call. I didn’t have a marketer funneling leads to me or setting up appointments on my behalf.